Frequently Asked Questions
1. How can I place an order?
To place an order, simply browse our website, select your items, and proceed to checkout. You will be asked to provide shipping information and payment details. Once your order is confirmed, you’ll receive an email with your order details and estimated delivery time.
2. What payment methods do you accept?
We accept the following payment methods:
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Credit/Debit Cards (Visa, MasterCard, American Express)
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PayPal
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Shopify Payments (including Apple Pay, Google Pay)
3. How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your order through the courier’s website.
4. Can I change or cancel my order?
Once an order is placed, we start processing it quickly to ensure timely shipping. Unfortunately, we cannot guarantee changes or cancellations once an order is confirmed. If you need assistance, please contact us immediately at support@springwibe.com
5. What is your return policy?
We offer a 30-day return policy. To be eligible for a return, the item must be unused and in its original packaging. For more details, visit our Return and Refund Policy.
6. Do you offer international shipping?
Yes, we ship internationally! Shipping times vary by country. International shipping rates and delivery times will be displayed during checkout.
7. How can I contact customer support?
You can contact our customer service team via email at support@springwibe.com or by phone at +44 7908 810506. We’re available Monday to Friday, 9:00 AM – 6:00 PM (GMT).
8. How long will it take for my order to arrive?
UK orders typically arrive within 3–7 business days. International orders can take 7–15 business days, depending on the destination.